FAQs about Hearing Aids and Services


We hope we can answer most of your questions here.

How long will the fitting appointment be?
You should allocate 90 minutes, however it may vary and may be less.

How long are review appointments?
The review appointments are normally no longer than 60 minutes.

How long is the trial period?
The trial period is normally 30 days from the day of fitting. In exceptional circumstances this may be extended with the agreement of the Audiologist.

When do I have to pay for my hearing aids?
We do not take any deposit at the time of placing your order unless there are special requirements, such as Express turnaround or ear moulds. We will require settlement of your account on the day of fitting, unless you have previously agreed a third party guarantor payment in writing with us.

If you are not satisfied and return the hearing aids within the 30 day trial period, a full refund less assessment, fitting fee and consumable costs incurred and unpaid, will be made by the same method of original payment.

For further details on payments or payment methods, please see our Terms and Conditions.

How long is the Warranty period? And what is covered?
Warranty period is normally two years for hearing aids, and can often be extended to 5 years; however additional devices such as remote controls are normally 12 months. Repairs are covered normally for six months. We advise you to read the manufacturers agreement. This does not cover loss or damage due to misuse.

How often do I need to change the battery?
Each hearing aid should give a warning beep when the battery is exhausted and needs to be changed. However if you notice the hearing aid is not working well or is dead, you should begin a self check by changing the battery. The life-span of a battery varies according to the hearing instrument, the size of the battery, and the environment the instrument is used in.

When do I need to change the Wax Guard?
Each person is different and creates differing amounts of wax, however they should be changed at least every 3 months. You are likely to notice wax in the wax guard and it should be changed at this stage if it is disposable. Blocked or partially blocked wax guards may cause deterioration of the hearing aid function.

What happens at my free Annual Review?
We will examine your ears, perform a hearing test, a hearing aid check and make minor reprogramming changes as necessary.